Returns & Refunds

Because you buy from us online, the Consumer Contracts Regulations give you 14 days from the day your order arrives to cancel it, for any reason. Tell us in writing within those 14 days, then send the goods back within 14 days of telling us.

If you cancel this way we refund the price of the goods and the standard delivery charge you paid. We may reduce the refund if the goods have been handled more than you would handle them in a shop.

• Contact us at info@lvtsuperstore.com or 02476 637794 with your order number and what you are returning.
• We confirm the return and tell you where to send it.
• Pack the flooring securely in its original packaging. It is heavy, so use a courier that handles pallets or heavy parcels.
• Keep your proof of postage until your refund arrives.

You arrange and pay for the return of unwanted packs, and they remain your responsibility until they reach us. If the floor is faulty, damaged in transit or not what you ordered, we cover the cost of getting it back.

Refunds go back to the payment method you used. We refund within 14 days of receiving the goods back, and usually much sooner. Depending on your bank it can take a few more days to show on your statement.

Check the packs when they arrive. If anything has been knocked about in transit, or is not what you ordered, contact us straight away at info@lvtsuperstore.com or 02476 637794 with a photo. Please do not fit a floor you are unhappy with: once it is down it is much harder to put right.

We will replace the affected packs or refund you, and we cover the cost of collection.

If a floor turns out to be faulty you have rights under the Consumer Rights Act 2015. Within 30 days of delivery you can reject it for a full refund. After that we are entitled to repair or replace it first. Manufacturer guarantees apply on top of these rights and are listed on each product page.

Samples are free and there is nothing to send back. Ordering them first is the best way to avoid a return.